Absolutely! Our website is Thawte trusted, meaning your personal and bank information is secure and protected.

We accept credit cards (VISA & MASTERCARD), Mada cards issued by Saudi banks, ApplePay (if you’re using Safari browser on any IOS device, as well as Cash On Delivery.

Once you’ve placed your order, you will receive a confirmation e-mail from LAWAZIM containing the order details and shipping address, then once your order is shipped, you will receive a message from the shipping company with a tracking link.
you can also reach out to us on support@lawazimhome.com or via whatsapp on +966502659000

Based on your ordered items, the shipping and delivery times may be different, but our usual preparation and shipping process takes 2-7 business days.

In case of a national holiday occurring during the delivery process, additional days will be added to that period to account for the days our staff is off duty.

You can contact our customer support team and they will be more than happy to assist you.

WhatsApp: +966 50 265 9000

E-mail: support@lawazimhome.com

If the order hasn't been shipped:

- To cancel your order, write to us, reach out to us via WhatsApp at +966 50 265 9000, or email us at support@lawazimhome.com and we will take care of everything!

- Our team might ask you the reason behind the cancellation and feedback information so that we can serve you better in future.

b- If the order has been shipped:

- Once the order is shipped by our courier partner, it will be difficult to cancel your order.

- However, you may still inform us about the cancellation, and we will raise a request to our courier partner to cancel the order.

- If there are delivery attempts by our courier partner, please answer their call and refuse to receive the order by citing your reasons.

In case the item you received was damaged, please inform us immediately at support@lawazimhome.com or through our contact us page or WhatsApp +966 50 265 9000.

We Currently only serve Saudi Arabia, but we aim to become a globally recognized brand in the future!

Unfortunately, we are unable to accept returns for the following product categories


- Untagged products, products missing original labels or serial numbers, and missing accessories.

- Specific products such as: products that are sold in meters or by weight such as wires, chains, tiles, paints, or chemicals.

We offer a hassle-free 14 day “no questions asked” return or exchange policy.

Please do note that the following conditions must be met to process a return successfully:

- An item may only be returned within 14 days of the date of receipt.

- It must be in its original packaging with the original tags and labels.

- It must be unused, and the seal must be intact.

When the return is the result of a product malfunction, manufacturing defect, damage upon delivery, or the delivery of the wrong product, the customer will not be charged for any shipment fees or/and bank transfer fees (29 SR).

In the case of returns for any other reason (i.e., customer needs an exchange or the customer changed their mind), shipment fees or/and bank transfer fees (29 SR) will be charged to the customer.

Refunds should reflect in your bank account within 7-14 business days.

Follow the steps below to return an item:

- Contact our customer service team on WhatsApp at +966 050 265 9000 or email us at support@lawazimhome.com to initiate the return process.

- We will log your return request.

We offer a 7-day no question asked return policy or exchange within 14 days from the day of receipt.

Please note that the following conditions must be met to process a return successfully:

  1. An item may only be returned within 7 days of the date of receipt.
  2. It must be in its original packaging with the original tags and labels.
  3. It must be unused, and the seal must be intact.

As long as the products are still in saleable condition and in original packaging, and it is within 7 days of receipt, you can return your order.

Please refer to our detailed return policy.

We try our best to maintain a stock level that will keep up with expected demand, however, certain items that are highly popular can sometimes run out of stock.

Unfortunately, we will not be able to provide timelines for when a specific item will be available again.

As stocks continuously change and new products are always being added, please continue to check in to see if we have restocked your desired item or another similar style.

We offer a 2-year warranty on all electrical equipment. In the event that you require maintenance for your item, please contact our customer support team at support@lawazimhome.com or via WhatsApp on +966 50 265 9000 and we will be stoked to offer assistance.

In order to benefit from the 2-year warranty, please provide your order number, purchase date and contact information along with the maintenance request.

The repair period shall not exceed 15 working days if spare parts are available internally. In some cases, it is not possible to comply with this period if the spare parts are not available at our warehouse, in that case our support team will happily assist you with the next steps

We Offer a 2-year warranty certificate that includes repair or replacement of products due to factory defects.

Make sure to provide our team with your contact information and order number to redeem your free 2-year warranty.

Yes, there are extra charges added to the cost of repairing the products that are outside of LAWAZIM warranty.

The warranty is considered invalid in the event that the defect arose due to misuse or non-compliance with the instructions of use, negligence, accidents, sabotage, or maintenance work that does not conform or neglects the recommendations of the product.

You will be informed of current or upcoming offers and discounts by doing the following:

  • Following @lawazimhome on social media platforms.
  • signing up through our website using your e-mail address and mobile number to receive e-mail and SMS newsletters.

That depends on many aspects such as season, product and other factors.
Also, if a product is repeatedly on promotion, it may not be repeated at the same price. Therefore, we suggest you take the opportunity right away as it may not happen again.