Return and exchange policy

Lawazim customers can request to cancel their order before shipping or receiving it by contacting us via the website through the contact us form, or by sending an E-mail to:

For a product to be returned after receiving it, it will have to meet the following requirements:

  • The product must be in its original condition.
  • If there is a defect in the product, the website administration has to be notified of it before using the product.
  • the return or exchange request must be submitted by the customer within a time period of 48 hours from the time of receiving the order. 

If the customer needs or wants to make an exchange, their request can be met after examining the product, and then he/she can request a refund by bank transfer. The refund process will take within 7 working days, the shipping costs back and forth and the bank transfer fees, if any, are to be borne by the customer. Otherwise, no additional fees will be added when there is a problem with the product itself due to a manufacturing defect or damage during the delivery process.